Welcome to Lady by Design. Below you’ll find answers to the questions we’re asked most often about ordering, sizing, delivery and returns. Can’t find what you’re looking for? Contact us or call +45 92 45 47 15.
Shipping and Delivery
Where do you deliver?
We deliver to addresses in Denmark only.
How much does shipping cost?
Shipping is free on every order within Denmark, with no minimum spend.
How long will my order take to arrive?
Orders are processed within 1–3 working days and then delivered within 6–12 working days, so most orders arrive within 7–15 working days of being placed. Delivery times are estimates rather than guarantees. See our Shipping Policy for full details.
What counts as a working day?
Working days are Monday to Friday, excluding Danish public holidays. Orders placed at weekends or on public holidays start processing on the next working day.
Where are orders sent from?
Orders are dispatched from our fulfilment warehouse in Denmark and delivered to your door by a tracked carrier.
How can I track my order?
We’ll email you a tracking link as soon as your order has been dispatched. You can also check its progress on our Track Your Order page.
Sizing and Fit
How do I find my size?
Every product page has a size guide showing DK sizes alongside bust, waist and hip measurements in centimetres. Measure yourself and compare your measurements with the guide before you order.
What if I’m between two sizes?
Fit can vary from style to style, so check the product description for fit notes. If you’re between two sizes, we recommend choosing the larger size.
Still unsure about sizing?
Get in touch before you order and we’ll be happy to help you choose.
Prices and Payment
Will I pay anything extra at checkout?
No. All prices are shown and charged in Danish kroner (DKK), and the price at checkout is the total you pay. Nothing extra is added and shipping is free.
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are taken over a secure, encrypted connection. See our Payment Policy for details.
Returns and Refunds
What is your returns policy?
You can return items within 30 days of receiving them. Items should be unworn, unwashed and unused, with tags attached and in their original packaging. You also have the right to cancel your order within 14 days of receiving it under Danish consumer law.
How do I start a return?
Email support@ladybydesign.com with your order number before sending anything back. Once your return is approved, we’ll confirm the return address and next steps.
Who pays for return postage?
For returns due to preference, sizing or a change of mind, you pay the return postage. We recommend using a tracked service.
What if my item arrives faulty, damaged or incorrect, or my parcel is lost?
Email us with your order number and a photo or video of the issue. Once we’ve reviewed your claim, we’ll offer a refund or replacement at no cost to you, and you won’t need to send the item back.
When will I receive my refund?
Approved refunds are issued to your original payment method within 7 working days of us receiving your return. Your bank may take a few extra days to show it. See our Returns & Refunds Policy for full details.
Your Order
Can I change or cancel my order?
Contact us as soon as possible and we’ll do our best to help. We can’t guarantee changes once your order is being processed, but you can still return eligible items after delivery.
What if I entered the wrong address?
Email support@ladybydesign.com straight away with your order number and the correct address.
Contact
How can I get in touch?
Email support@ladybydesign.com, call +45 92 45 47 15 or send us a message through our contact page. Our customer service hours are Monday to Friday, 9:00 am – 5:00 pm (CEST), and we aim to reply within one working day.