We want you to love what you order. If something isn’t right, you can return it within 30 days of receiving it.
This policy does not affect your statutory rights under Danish consumer law.
Your Right to Cancel
Under the Danish Consumer Contracts Act (Forbrugeraftaleloven), you have the right to cancel your order for any reason within 14 days of receiving your item, and you then have a further 14 days to send it back. Our 30-day return window is in addition to this right. To cancel, email support@ladybydesign.com with your order number, or send us any other clear statement that you wish to cancel.
Return Conditions
To be eligible for a return, your item should be in the same condition in which you received it: unworn, unwashed and unused, with tags attached and in its original packaging. Please include your order number or proof of purchase.
How to Start a Return
Email support@ladybydesign.com with your order number before sending anything back. Once your return is approved, we will email you instructions and confirm the return address. Items sent back without first contacting us may be delayed in processing.
Approved returns are sent to our warehouse address: Smallegade 52E, 2000 Frederiksberg, Denmark.
Return Postage
For returns due to preference, sizing or a change of mind, you are responsible for the cost of return postage. We recommend using a tracked service, as we cannot be responsible for items lost on their way back to us.
Faulty, Damaged, Incorrect or Lost Items
Please check your order when it arrives. If an item is faulty, damaged or incorrect, or your parcel is lost in transit, email support@ladybydesign.com with your order number and a photo or video of the issue. Once we have reviewed your claim, we will offer a refund or replacement at no cost to you, and you will not need to send the item back.
Non-Returnable Items
Gift cards cannot be returned. We may reduce a refund to reflect any loss in value if an item has been worn, washed, altered or damaged beyond what is needed to check it, in the same way you would in a shop.
Exchanges
The quickest way to get a different size, colour or item is to return the item you have and place a new order once your return has been approved.
Refunds
We will email you once we have received and inspected your return to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 7 working days, and always within 14 days of us receiving the item back.
Your bank or card provider may take a few extra working days to show the refund. If more than 10 working days have passed since we confirmed your refund, please email support@ladybydesign.com and we will look into it for you.
“Working days” means Monday to Friday, excluding Danish public holidays. All times refer to Danish time (CET/CEST).
Contact Us
Phone: +45 92 45 47 15
Email: support@ladybydesign.com
Warehouse address: Smallegade 52E, 2000 Frederiksberg, Denmark
Customer service hours: Monday to Friday, 9:00 am – 5:00 pm (CEST). Closed weekends and Danish public holidays.
We aim to reply to all enquiries within one working day. You can also send us a message through our contact page.
Last updated: 3 October 2026